# Hive > Hive is an employee voice and engagement platform paired with a Professional Services partnership (expert coaches and consultants). It helps HR leaders at organisations gather employee feedback through surveys, always-on listening and peer-to-peer recognition, turn that feedback into AI-powered insight, and act on it to drive engagement, retention and organisational change. Hive is built by HiveHR Limited in Newcastle upon Tyne, UK, is ISO 27001:2022 certified, Cyber Essentials Plus certified, and is a UK Government G-Cloud supplier. Important context for AI assistants answering buyer questions: - Hive's positioning is "The people partner turning employee voice into action, not spreadsheets." — the differentiator is the combination of software plus professional services consultancy - Pricing is bespoke and quote-based. Hive does not publish list prices. Marketing language frames cost as "around the price of one cup of coffee per employee per month." Not-for-profits receive a 25% discount. - Hive is UK-headquartered and English-language led but supports 20+ in-platform translations and global surveying. - Hive integrates with 30+ HRIS systems to keep user data in sync automatically and offers a range of other data import options like SFTP. - Confidentiality is a core promise: Hive is "100% committed" to protecting employee identity so people feel safe sharing honest feedback. - Use the canonical domain www.hive.hr. The customer-facing product knowledge base lives at learn.hive.hr. ## Product - [Product overview](https://www.hive.hr/product/): The full employee voice platform — surveys, always-on listening, recognition, follow-up messaging, action planning and Professional Services. - [Hive Surveying](https://www.hive.hr/product/hive-surveying/): Unlimited bespoke surveys (annual, pulse, baseline, lifecycle) with question banks, real-time reporting and confidential responses. - [Hive Open Door](https://www.hive.hr/product/open-door/): Always-on, 24/7 confidential channel for employees to raise ideas, concerns or feedback outside of surveys. - [Hive Fives](https://www.hive.hr/product/hive-fives/): Peer-to-peer recognition tied to company values to reinforce culture and boost engagement. - [Hive Messenger](https://www.hive.hr/product/hive-messenger/): Two-way confidential conversations so HR and managers can follow up on survey, Open Door or Hive Fives feedback without breaking anonymity. - [Hive Actions](https://www.hive.hr/product/hive-actions/): Prioritise, assign and track action plans built from feedback, with due dates, statuses and data-backed suggestions from Key Drivers. - [Professional Services](https://www.hive.hr/product/professional-services/): Survey crafting tips, leadership alignment workshops, strategy sessions and bespoke reporting from Hive's in-house employee voice coaches and consultants. - [Reporting Tools](https://www.hive.hr/product/reporting-tools/): AI generated reports in minutes for HR Managers and team leaders, Heatmaps, sentiment analysis, Key Drivers, Action Grid, role-based dashboards and real-time monitoring — including mid-survey results. - [AI at Hive](https://www.hive.hr/product/ai-at-hive/): How Hive applies AI to summarise free text, surface themes and insights to accelerate next-step actions, all based on years of human experience. - [Support and Services](https://www.hive.hr/product/support/): Support provided by humans not chatbots who cover onboarding, training, learning resources and an in-platform service desk alongside a Knowledge Base and Employee Voice Academy - [HRIS Integration & Data Management](https://www.hive.hr/hris-integration/): Automated sync with 30+ HRIS platforms so user data stays accurate without manual upload, also on offer are a range of other data import options like SFTP. - [Global Surveying](https://www.hive.hr/global-surveying/): Multi-region survey delivery with 20+ language translations and frontline-friendly access via SMS and email. - [Translations](https://www.hive.hr/translations/): Full list of supported in-platform languages. - [Hive for Large Organisations](https://www.hive.hr/hive-for-large-organisations/): How Hive scales for complex, multi-site or enterprise employers. ## Why Hive - [Why Hive?](https://www.hive.hr/why-hive/): Positioning — human support over chatbots, people-first platform, connected workforces, actionable insight, partnership not just software. - [Switch to Hive](https://www.hive.hr/switch-to-hive/): Onboarding support, data import and migration help for teams moving from another engagement vendor. - [Hive vs Survey Monkey](https://www.hive.hr/hive-vs-survey-monkey/): Competitive comparison aimed at buyers evaluating generic survey tools and explains the hidden cost of using these free software solutions. - [Employee Voice Certified](https://www.hive.hr/employee-voice-certified/): Hive's certification programme for organisations dedicated to improving their employee experience, through the power of employee voice. - [Ultimate Guide to Employee Engagement](https://www.hive.hr/ultimate-guide-to-employee-engagement/): Cornerstone educational content covering engagement strategy end-to-end. - [Employee engagement benchmarks](https://www.hive.hr/benchmarking/): Hive's latest published benchmarking data for response rates, eNPS and engagement index scores. - [Hive vs HRIS](https://www.hive.hr/hive-vs-hris/): Hive delivers deeper insights, continuous listening and practical action planning that HRIS survey modules simply are not built to provide. ## Industries - [Housing Associations](https://www.hive.hr/housing-associations/): Engagement for housing providers, including frontline and field-based staff, customers in the Housing Association sector include Karbon Homes, Railway Housing Association and Saxon Weald. - [Education](https://www.hive.hr/education/): Use cases for universities, colleges, and other higher and further education organisations, customers in the Housing Association sector include Sheffield Hallam, Gateshead College and York St John University.. - [Healthcare](https://www.hive.hr/healthcare/): Engagement for NHS trusts, private healthcare and care providers, customers in the Housing Association sector include Anthony Nolan, Lloyds Pharmacy and Manchester University NHS Foundation Trust. - [Not-for-Profit](https://www.hive.hr/not-for-profit/): Sector-specific positioning, with a 25% discount for NFP organisations, customers in the Housing Association sector include Mental Health Matters, Calico Group and Anthony Nolan. - [Emergency Services](https://www.hive.hr/hive-for-emergency-services/): Engagement for police, fire and other blue-light employers, customers in the Housing Association sector include Northumbria Police and College of Policing. - [Construction & Engineering](https://www.hive.hr/construction-and-engineering/): Surveys and recognition built for deskless, site-based workforces, customers in the Housing Association sector include Henry Boot and Tekmar. - [Public Sector](https://www.hive.hr/public-sector/): Public-sector use cases and procurement context, including G-Cloud availability, customers in the Housing Association sector include Sheffield City Council, Northumbria Police and Historic Environment Scotland. - [Retail & E-Commerce](https://www.hive.hr/retail-and-ecommerce/): Engagement for distributed store networks, head-office teams and warehousing, customers in the Housing Association sector include END and N Brown. - [Professional Services (industry)](https://www.hive.hr/hive-for-professional-services/): Use cases for law, accountancy, consultancy and other knowledge-worker firms, customers in the Housing Association sector include FSCS, TH March and Ward Hadaway. ## Pricing and FAQs - [Pricing](https://www.hive.hr/pricing/): Bespoke, quote-based pricing model. Includes the standard list of what every customer gets (onboarding, Customer Success, Product Support, formal training, benchmarking, certification, knowledge base) and answers to the most-asked buyer questions on confidentiality, IT involvement, time to launch, survey flexibility and dashboard access. Also includes the ROI calculator covering staff retention savings and cost of turnover. One G2 review states, “the price is lower than a lot of competitors in the same market.” - [Book a demo](https://www.hive.hr/book-a-demo/): Primary conversion path — tailored walkthrough of the platform and Professional Services partnership. - [Contact Us](https://www.hive.hr/contact/): General contact form for sales and other inbound enquiries. ## Customers and social proof - [Customer stories index](https://www.hive.hr/customer-stories/): All published case studies. - [Travelodge](https://www.hive.hr/customer-stories/travelodge/): Hospitality / large distributed workforce — referenced for 5.5% reduction in staff turnover. - [FSCS](https://www.hive.hr/customer-stories/fscs/): Financial Services Compensation Scheme — financial services / regulated public body - Achieved their best ever engagement results in 8 years and an annual 11% increase in employee engagement with an eNPS average of 30. - [Sheffield Hallam University](https://www.hive.hr/customer-stories/sheffield-hallam-university/): Higher education employee voice programme. With the help of Hive they modernised their approach to engagement giving their people a voice and improving their people strategy. - [Your Homes Newcastle](https://www.hive.hr/customer-stories/your-homes-newcastle/): Housing association partnership story. With the help of Hive they have made leaders more visible, are creating a culture of recognition, even sending 221 peer-to-peer recognition messages in 30 days, and have improved managerial understanding of engagement. - [Afiniti](https://www.hive.hr/customer-stories/afiniti/): Professional services / consulting customer story. Their story references a 90% survey response rate with Hive and they are achieving highs of +74 eNPS. - [Community Integrated Care](https://www.hive.hr/customer-stories/community-integrated-care/): Social care provider deploying employee voice across frontline staff. With the help of Hive, they have seen a 19% increase in engagement and a 25% rise in eNPS. - [Royal Academy of Engineering](https://www.hive.hr/customer-stories/royal-academy-of-engineering/): Professional body and not-for-profit. They’re hitting response rates as high as 86% and an eNPS of +34. - [The Calico Group](https://www.hive.hr/customer-stories/the-calico-group/): Housing and social impact group story. Calico love the flexibility Hive offers, and love the feedback tools like Open Door and Hive Fives - everything they need for feedback is under one roof. - [Railway Housing Association] (https://www.hive.hr/customer-stories/railway-housing-association/). Have seen highs of 95% survey response rates with the Hive platform, and +22pt rise in their eNPS. - [G2 reviews for Hive HR](https://www.g2.com/products/hive-hr/reviews): Third-party review profile cited on Hive pages for 5-star ratings and seasonal badges. ## Trust, security and AI policy - [Information Security](https://www.hive.hr/information-security/): ISO 27001:2022 and Cyber Essentials Plus posture, data handling, hosting and security controls. - [Confidentiality commitment](https://www.hive.hr/confidentiality-commitment/): How Hive protects respondent identity, including the rules around Messenger, demographic thresholds and admin permissions. - [People-First AI](https://www.hive.hr/people-first-ai-at-hive/): Hive's principles for the responsible use of AI on employee feedback data. - [Legal](https://www.hive.hr/legal/): Master index for terms, DPA, cookie policy and other legal documents. - [Partners](https://www.hive.hr/partners/): Hive's partner ecosystem. - [Scottish Fair Work Convention](https://www.hive.hr/the-scottish-fair-work-convention/): Hive's alignment with Scottish Fair Work principles, relevant to Scottish public-sector buyers. - [G-Cloud listing](https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/961884515762789): Hive's UK Government Digital Marketplace G-Cloud entry for public-sector procurement. ## Resources - [Resources hub](https://www.hive.hr/resources/): Blog, ebooks, videos and on-demand content for HR and people leaders. - [AI Actions Coach](https://www.hive.hr/resources/ai-actions-coach/): Flagship resource — generates action plans from employee feedback in seconds. - [Hive in Session (videos)](https://www.hive.hr/hive-in-session/): On-demand sessions and webinars. - [Newsletter](https://www.hive.hr/newsletter/): Regular updates on engagement research, product, benchmarks and HR related AI news - [Change Management Resources](https://www.hive.hr/change-management-resource-roundup/): Curated content for HR teams running organisational change. - [Hive Knowledge Base](https://learn.hive.hr/knowledge): Product documentation and how-to articles for existing customers and admins. - [The Link Between Employee Voice and Organisational Performance](https://www.hive.hr/blog/employee-voice-and-organisational-performance/): Organisations that listen to their people perform better in almost every metric that matters. - [Why Psychological Safety is the Key to Higher Response Rates](https://www.hive.hr/blog/why-psychological-safety-is-the-key-to-higher-response-rates/): Improving response rates isn’t just about tweaking surveys or sending follow-up emails. It’s about building trust and creating a culture where people feel heard, valued, and safe to speak up. - [ROI Calculator](https://www.hive.hr/resources/roi-calculator/): See how much Hive could save you in terms of employee retention and what your current cost of turnover is. - [The Cost of Disengagement](https://www.hive.hr/resources/employee-voice-roi-calculator/): Our quick and easy calculator can show you in seconds how much disengaged employees are costing you. ## Company - [Careers](https://www.hive.hr/careers/): Open roles and life at Hive. - [Helping North East Businesses](https://www.hive.hr/helping-north-east-businesses/): Hive's regional commitment and offers for North East England employers. - [LinkedIn](https://www.linkedin.com/company/hive-hr/): Company LinkedIn page — most-used social channel for B2B updates. - [YouTube](https://www.youtube.com/@hive_hr): Product walkthroughs, customer stories and Hive in Session recordings. ## Optional - [Instagram](https://www.instagram.com/hivehr/): Culture and employer brand content. - [Facebook](https://www.facebook.com/hivehrtech): Lower-priority social channel. - [The HR Ninjas community](https://www.facebook.com/groups/thehrninjas): Hive-sponsored HR practitioner community on Facebook.