Benchmarking

The Employee Engagement Benchmarks Q4 2023

Gain valuable insights for measuring your team’s engagement levels, drivers, and eNPS trends with our benchmark data – collated from over 200,000 employee responses from various industries and organisations. 
This data is from October to December 2023 (Q4 2023).

Header image

See the latest benchmarking results for your industry

Industry Score Display

Engagement Index

Hive’s Engagement Index is made up of the responses to 3 core questions measuring Pride, Advocacy and Loyalty across an organisation (measured on a scale of 0 to 10).



Compare your organisation’s Engagement index against the benchmark to get a snapshot of how your employees are feeling.



Not sure what your score is? We can help. We can help.

Engagement Index Stats - this shows our Engagement Index was at 7 during Q4 of 2023
Loyalty Advocacy and Pride Stats - this shows during Q4 of 2023 that Loyalty was 6.4, Advocacy was 7.2 and Pride was 7.3

Our Engagement Index data reveals a slight increase for Q4 of 2023. After some fluctuations throughout the year, we’re thrilled to see this score reaching one of it’s higher points. It’s a clear sign that organisations are actively enhancing their engagement strategies.



The loyalty metric has continued to see a climb from 6.1 in Q3 to 6.4 in Q4 2023. This positive trend indicates that factors contributing to loyalty such as job satisfaction, organisational culture or opportunities for professional growth and development are on an upward trajectory.

Combining the loyalty spike with a quarter-to-quarter increase in advocacy, alongside a consistently high pride score of 7.3, hints at a concerted effort by organisations to foster a robust company culture and cultivate a positive work environment. It appears that the commitment to employee satisfaction and engagement, on the whole, is yielding optimistic results.

Chart showing Engagement Index by Loyalty Pride and Advocacy
Chart showing Engagement Index by Industry

Looking at the Engagement Index by industry, there is a notable drop in both Health, and Entertainment and Recreation.

In the Health sector, various factors including ongoing strikes related to pay and hours, compounded by understaffing, elevated stress levels, and prevalent burnout, likely played a role in contributing to this drop.

For the Entertainment and Recreation industry a drop in engagement could be attributed to factors such as increased workload throughout the holiday season, or performance and goal pressures for the last quarter of 2023. To pinpoint the specific reasons for the drop of employee engagement in Q4 2023, it would be important to conduct employee surveys and gather feedback within your organisation during that time frame.

Chart showing Engagement Index by Organisation Size

Top 5 engagement themes to emerge from Q4

Top Theme 1 Icon

1. Confidence, Motivation and Communication (Strategic Direction)

Top Theme 2 Icon

2. Autonomy and Empowerment of Meaningful Work

Top Theme 3 Icon

3. Wellbeing
and Balance

Top Theme 4 Icon

4. Relationships
and Growth
and Development

Top Theme 5 Icon

5. Reward and Recognition

Top 5 engagement themes to emerge from Q3​

icon inclusion belonging

1. Inclusion & Belonging

icon growth development

2. Growth & Development

icon leadership behaviours

3. Leadership Behaviours

icon autonomy empowerment

4. Autonomy & Empowerment of Meaningful Work

icon confidence motivation

5. Confidence, Motivation and Communication Meaningful Work

Top 5 engagement themes to emerge from Q4 :

Group 1 5

Relationships

Driver of engagement in 50% of all engagement reports

Group 2

Confidence, Motivation and Communication (Strategic Direction)

Drivers of engagement in 41% of all engagement reports

Group 3

Well-being and Balance and Inclusion and Belonging

Drivers of engagement in 38% of all engagement reports

Group 4

Leadership Behaviours

Driver of engagement in 31% of all engagement reports

Group 5

Autonomy and Empowerment of Meaningful Work

Drivers of engagement in 28% of all engagement reports

employee Net Promoter Score (eNPS)

eNPS Stats - this shows an eNPS score of 5 during Q4 of 2023 which was a 5 point decrease from the previous quarter

October -December 2023
(Q4 2023)

employee Net Promoter Score (eNPS) is an internationally recognised measure of engagement using the question ‘How likely are you to recommend our organisation as a good place to work?’ with detractors, passives and promoters. A positive score means an organisation has more advocates (promoters) than it does detractors. It is measured on a -100 to +100 scale.

Despite increases in Engagement Index data for Q4 2023, eNPS has seen a 5 point decrease, suggesting potential concerns that may not be fully captured by the broader metrics. This decline could be attributed to more specific issues or challenges faced by employees. For example, a communication gap between leadership and staff regarding positive changes, a mismatch between employee expectations and the improvements reflected in the Engagement Index, or potential dissatisfaction arising from recent organisational changes.

During Q4 2023, the Entertainment and Recreation industry experienced a notable decline, warranting attention. Similar to the Engagement Index, this dip could be attributed to a variety of factors, mirroring the challenges often associated with the busy holiday season such as burnout, working hours or stress. Gathering employee feedback is a key tool for organisations to understand what challenges employees are facing and how to address them in this time.

Chart showing eNPS by Industry
Chart showing eNPS by Organisation Size

Further analysis from our People Science team

Throughout Q4 numerous free-text questions have been asked to employees so that organisations can deep dive into employees’ thoughts, feelings and opinions surrounding specific topic areas. Of the range of questions asked, the most popular question categories were:

  • Enhancing the employee experience
  • Feedback and suggestions
  • Wellbeing at work
Georgie People Scientist Graphic
Wellbeing at work graphic

Wellbeing at work

Example questions:

Popular themes:

Demands and resources icon

Demands
and resources

Meaningful work icon

Meaningful work

Job security icon

Job Security

Support icon

Support

Relationships icon

Relationships

Group 2101

Work-life balance

Enhancing the employee experience graphic

Enhancing the employee experience

Example questions:

Popular themes:

Pay and Benefits icon

Pay and benefits

Workload icon

Workload

Improved resources icon

Improved resources

Recognition icon

Recognition

organisational communication icon

Organisational communication

Progression and development icon

Progression and development

Feedback and Suggestions Graphic

Feedback and suggestions

Example questions:

Popular themes:

People focused enviroment icon

People-focused environment

Positive working environment icon

Positive working environment

Teamwork icon

Teamwork

Resources to thrive icon

Resources to thrive

Workload and pay icon

Workload and pay

Group 2101

Work-life balance

Further analysis from our People Science team

Throughout Q4 numerous free-text questions have been asked to employees so that organisations can deep dive into employees’ thoughts, feelings and opinions surrounding specific topic areas. Of the range of questions asked, the most popular question categories were:

  • Enhancing the employee experience
  • Feedback and suggestions
  • Wellbeing at work
Georgie People Scientist Graphic
Enhancing the employee experience graphic

Enhancing the employee experience

Example questions:

Popular themes:

Pay and Benefits icon

Pay and benefits

Workload icon

Workload

Improved resources icon

Improved resources

Recognition icon

Recognition

organisational communication icon

Organisational communication

Progression and development icon

Progression and development

Feedback and Suggestions Graphic

Feedback and suggestions

Example questions:

Popular themes:

People focused enviroment icon

People-focused environment

Positive working environment icon

Positive working environment

Teamwork icon

Teamwork

Resources to thrive icon

Resources to thrive

Workload and pay icon

Workload and pay

Group 2101

Work-life balance

Workload and pay icon

Effective
communication

Wellbeing at work graphic

Wellbeing at work

Example questions:

Popular themes:

Demands and resources icon

Demands
and resources

Meaningful work icon

Meaningful work

Job security icon

Job Security

Support icon

Support

Relationships icon

Relationships

Group 2101

Work-life balance

Keep your finger on the pulse

Receive our future benchmarking newsletter featuring key data and expert commentary delivered straight to your inbox

Hive guy image