Hive is priced on a bespoke basis. There is no one-size-fits-all price list because we tailor every quote to your organisation’s size, objectives, and the level of support required so you get the most out of our platform. As a guide, our pricing works out at around the cost of one cup of coffee per employee per month. To get an accurate quote, get in touch with our team and we’ll put something together for you.

We’ll aim to get you up and running as fast as possible. Depending on your HRIS, integration methods and whether you’re using SSO can help speed up the process. Your Account Manager will agree a clear timeline with you during onboarding.

Hive is priced on an annual licence basis, tailored to your organisation’s size and needs. We’ll always be transparent about what’s included and agree this with you before you sign. If you’d like to talk through the commitment structure, your Account Manager will be happy to walk you through it.

Your subscription includes everything you need to get up and running with the Hive platform for example; implementation, onboarding support, and formal training are all included as standard. This includes access to our Employee Voice Academy and our Knowledge Base. If you require additional bespoke support beyond what’s included, this may be available at an extra cost, which your Account Manager will discuss with you in advance.

You’ll have a dedicated Account Manager as your main point of contact, alongside our Product Support team for technical queries. Support is provided by real people, not chatbots, alongside our Knowledge Base and the Employee Voice Academy learning portal. Regular review meetings are included as standard.

Yes. Hive is fully compliant with UK GDPR and takes data security seriously. We hold ISO 27001:2022 certification and Cyber Essentials Plus accreditation. Your data is hosted securely in the UK and is never sold or shared with third parties. Access controls, encryption, and regular security assessments are all in place as standard. You can find more detail on our approach at hive.hr/information-security/.

Yes, confidentiality is fundamental to how Hive works. When employees know their identity is protected, they give honest feedback, including on sensitive topics like wellbeing, inclusion, and leadership. To maintain this, responses are always aggregated and individual responses are never shown to managers or administrators. A minimum response threshold is applied before any data is displayed, meaning small groups cannot be identified. You can read more about our full confidentiality commitment at hive.hr/confidentiality-commitment/. 

Yes, Hive has AI-powered features built into the platform, designed to help you get to the heart of your feedback faster. These include AI-generated reports with insight summaries, comment analysis, and action planning support. Hive’s AI is built on a people-first approach: it works with your data to surface themes and recommendations, but your data is never used to train external AI models. You can read more about how we approach AI responsibly at hive.hr/people-first-ai-at-hive/.

Hive gives you the ability to benchmark your results against industry peers, the wider Hive customer base, or your own previous surveys, so you can see not just where you are, but how you’re trending over time and how you compare to similar organisations. Benchmarking is available across response rates, eNPS, and engagement index scores.

Employees simply click a link, there’s nothing to install and no account to create. Hive sends each employee a personalised invite via email or SMS, or respond from any device using their Hive Homepage

Hive also supports Single Sign-On (SSO), Magic Links, Passkeys and SAML SSO so employees can access surveys through your existing systems without needing to remember any additional passwords.

If you don’t hold employee contact details yet, we can help you securely connect your team from day one.

Yes. Hive supports Single Sign-On (SSO), Magic Links, and SAML, so your employees and administrators can access the platform using your organisation’s existing accounts (e.g. Google, Microsoft etc) without needing a separate Hive password. This is particularly popular with larger organisations and those with strict IT security policies. Speak to your Account Manager or get in touch to find out more about setting this up.

Minimal IT involvement is needed. The Hive platform is hosted securely in the cloud, so there’s nothing to install or maintain on your side. The main thing we’ll need from your IT team is to whitelist our sending domains to ensure survey emails reach your employees successfully. If your organisation uses Single Sign-On (SSO) or SAML, we can work with your IT team to set this up, but for most customers, it’s a straightforward, one-time process.

You’re in complete control. You choose the questions and you choose the frequency that suits your organisation (our Professional Services team are on hand if you need any help with this). You can run annual engagement surveys, regular pulse surveys, onboarding and exit surveys, or anything in between. We have a range of expert written question banks you can use or you can write your own bespoke questions.

Hive supports a wide range of survey types, including annual engagement surveys, pulse surveys, onboarding surveys, exit surveys, 360 feedback and wellbeing surveys. You can also run always-on feedback channels using Hive Open Door, allowing employees to share feedback whenever they want to, not just when a survey is live. All surveys are fully customisable, and our Professional Services team can help you build a listening strategy that fits your organisation’s goals.

Frontline and deskless workers are well catered for. In addition to email, Hive can reach employees via SMS, and surveys are fully mobile-responsive so they can be completed on any smartphone without an app download. If you have employees who don’t have access to company devices, speak to us about the best approach for your workforce as we’ve helped organisations across retail, healthcare, housing, and emergency services solve exactly this challenge.

Access to the dashboard is controlled by permission level, so you decide who sees what. There are two main roles:

Super Admins have company-wide access to all data, scores, and feedback. They can manage survey settings, respond to employees via Hive Messenger, and have full administrative control over the platform.

Managers have access only to data from the teams or departments they oversee. They can view scores and comments and respond to feedback via Hive Messenger, but cannot see data outside their scope.

You can have as many permission-granted users as your organisation needs.

Hive offers over 30 language translations within the platform, and we’re continuously adding more because more languages means more voices, and more voices means better insight. You can see the full list of supported translations at hive.hr/translations/. If the one you want is missing – let us know! 

Yes. The Hive platform is designed to be accessible to all employees, and surveys work across desktop, tablet, and mobile without any app download required. The platform meets the WCAG 2.2 accessibility standards. If you have specific accessibility requirements, please get in touch and we’ll be happy to advise on how Hive can work for your workforce.