Hive Support and Services

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Hands-on support at every stage of your Hive journey

Ongoing, personalised support from a range of teams within Hive—so there’ll always be someone there to support you and your Hive project team.

“With Hive, there’s a beneficial relationship due to the knowledge and expertise that People Science share with us. They’ve helped us develop our understanding of employee engagement from a different perspective, by always working alongside us to share their thoughts on how we can improve everything from our survey questions to action-planning with results. Hive is committed to truly understanding our organisation and supporting us in shaping a strategy that’s personalised to what we want to achieve.”

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David Patrick,
Organisational Development Lead,
Dorset Council

Kicking off your Hive project

Buying guidance and launch support

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A sector specialist guides you through your buying journey—tailoring their advice and proposal to your unique needs and goals.

✅️ ️Discovery call with platform run-through
✅ Key stakeholder engagement
✅ ️️Proposal and time-plan development
✅ Project handover to Customer Success

Your launch manager onboards your organisation to the Hive platform and coordinates a smooth launch experience.

✅️ ️Kick-off meeting and project plan
✅ Data onboarding and segmentation
✅ ️Pre-launch team training sessions
✅ ️Go live and post-launch review

Keeping your team on track

Customer Success and Service Desk

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Our Customer Success team reps are your first port of call, offering tactical coaching and guidance to help you create amazing working experiences.

✅️ ️️Project scoping and needs analysis
✅ ️People and performance metrics mapping
✅ ️️Survey strategy and design
✅ Data insights and recommendations
✅ Progress tracking and regular check-ins
✅ Comms and action-planning guidance

Our Product Support team is there to support your Hive project team and manage our dedicated customer Service Desk.

✅️ Survey and feedback reminders set-up
✅ Technical platform support
✅ ️Easy-access Service Desk
✅ ️️Support ticket logging and tracking
✅ ️️️Support materials and learning resources

Occupational psychology expertise

Hive People Science

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With its roots in occupational psychology, our expert team of People Scientists are on hand to help you build an employee voice strategy tailored to you.

Hive’s People Scientists help your leaders, managers and HR pros to understand and upskill in the four core areas of employee feedback gathering: Strategy, Design, Insight and Action. Our team uses the latest research and methods in occupational psychology to support on:

✅  Assessing cultural readiness
✅  Designing your employee engagement strategy
✅  Creating a bespoke measurement framework
✅  Running management workshops
✅  Improving employee perception

✅  Building intention with team members
✅  Managing senior leadership buy-in and mindset
✅  Building line-manager ownership and responsibility
✅  Providing deeper data analysis

GUIDE

The Handy Guide to Hive

Everything you need to know about Hive’s employee voice platform and the support we offer our customers.

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All our customers get access to Hive+ which is our community hub for customers to ask questions, share knowledge and learn more about the power of employee voice through premium Hive content.

✅️  Q&A: use Hive+ to get the answer to all your queries
✅️  Knowledge sharing: share successes and insights with other Hive users
✅️  Premium content: a library full of exclusive, actionable content

Above all else, Hive+ is a collaboration and networking space—a place where like-minded HR folk can build relationships and support each other to collectively improve the working world.

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No chat bots, just great human support

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