From smooth onboarding to high-stakes strategy, our experts have got you covered.
Ongoing, personalised guidance from real people who care about your organisation’s culture as much as you do.
From onboarding to surveying and beyond -
we’ve got you covered
You’ll receive all the hands-on support you need for a smooth, stress-free onboarding experience.
PHASE 01
Collaborative
kick-off
Alignment with your key stakeholders and project team.
PHASE 02
Managed data migration
We’ll guide you through how to transfer data into Hive – we offer a range of data management tools.Â
PHASE 03
Custom Segmentation
Setting up your system architecture to reflect your unique organisational design.
PHASE 04
Tailored
Platform Training
Practical, human-led expert coaching sessions to empower your managers.
Human support: keeping you on track
Our Product Support team is here if you ever need us to ensure everything runs exactly as it should.Â
Customers benefit from swift technical platform support via our extensive Knowledge Base and easy support ticket system with transparent tracking. The Hive platform is easy to use but you’ll always have the reassurance that our team is on hand to help with any answers you need to keep moving forward with confidence.
Coaching support for high-stakes strategy
Our Professional Services operate as a flexible consultancy partnership designed to take your people strategy to the next level. Because everyday insights and best practices are already built directly into the Hive platform, our employee voice experts are free to focus on delivering high-impact, strategic support the moment your organisation needs it.
You get expert coaching as standard, with the flexibility to scale up as your ambitions grow. Whether you need us to run deep-dive cultural audits, redefine your Employee Value Proposition, or influence executive teams with board-ready data analysis, we’re here to help you navigate complex organisational change with total confidence.
Employee Voice Academy:

Content that builds habits leaders follow
Great leaders don’t just capture employee feedback, they use it to make change. The Employee Voice Academy is designed to unlock that exact capability. That’s where our Employee Voice Academy comes in.
The Academy gives you and your managers instant access to the expert tools, templates, and advice needed to build confidence and develop consistent habits. We provide the practical, step-by-step guidance you need to:
- Get buy-in from leadership
- Engage managers at every level
- Create insightful surveys
- Communicate results clearly and transparently
- Run focused action planning
- Set clear ownership
- Maintain consistent follow-up
Who does what?
Your Employee Experience Partner:
Owns your strategy, coaching, and consultancy. They are your partner in culture change.
Your Account Manager:
Owns your commercial relationship, renewals, and contracts. They ensure you’re getting the best value from your Hive subscription.
Training 
and Support:
Our dedicated enablement team handles the technical parts of integrations, data, and platform training, so you can focus on your strategy.
No chat bots, just great human support
Tired of getting poor support from your current provider?
We’ll listen to your needs and give you a personalised overview of our employee engagement surveying and feedback platform and also cover how our team of employee voice coaches could work for your organisation.

What to expect from your demo: