Driving change, engagement and an inclusive culture at TH March Group with Hive
Discover how TH March Group transformed their employee engagement strategy and fostered a culture of transparency with employee voice.
100 - 250 Employees
Professional Services
The overview
TH March Group, a leader in the insurance sector with over 130 employees across six UK branches, partnered with Hive in 2016 to enhance employee engagement and streamline communication across their organisation. Their journey with Hive has been instrumental in driving positive change, improving engagement metrics, and fostering a more inclusive workplace culture.
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Why TH March Group came to Hive
TH March Group has over 130 employees in 6 branches around the UK, and Jo was keen to create increased connection and engagement between staff, providing them with both an individual and collective voice.
“After looking at the software available on the market, it became apparent that Hive was able to offer much more than just a survey platform. We were able to introduce not only surveys, but also employee recognition awards and a company-wide suggestion box!”
Jo Morgan, Regional Director – HR at TH March Group
Strategic survey insights for positive change
Sending bespoke surveys via Hive helps TH March Group navigate change. A great example of this is how they gained a greater understanding of how hybrid working would look for their organisation post-COVID.
“We published a survey about the practicalities and logistics of what hybrid working might look like within TH March Group. The results were shared with staff and helped the creation of the Hybrid Working Policy.”
Jo Morgan, Regional Director – HR at TH March Group
They also frequently ask for employee feedback about their wellbeing committee and various wellbeing initiatives because they are keen to learn more about their colleagues’ work-life balance and how the organisation can help to improve this.
Employee feedback gathered through Hive so far, has informed the development of policies and initiatives, enhancing work-life balance and productivity.
“Hive’s confidentiality commitment has boosted employee participation in surveys, and we use the platform to create tailored surveys.”
Customisation for increased employee engagement
TH March Group has introduced ‘March Stars,’ a customised version of Hive’s recognition tool, which celebrates outstanding employee contributions. This initiative has significantly boosted morale, built a culture of recognition, and reinforced company values. They’ve found the features of being able to personal survey invitations and reminders is an added bonus, rather than having to submit for a change to be made.
“For years we’ve acknowledged our ‘March Stars’ monthly, and promoted winners both internally and externally. These are awards nominated by colleagues for fulfilling TH March Group Values. Between January 2024 and May 2024 a massive 167 nominations were made by colleagues, an increase from August to December 2023, and we should never underestimate the value of a thank you or well done!”
Jo Morgan, Regional Director – HR at TH March Group
Boosting transparency with always-on listening
TH March Group customised Hive’s always-on listening tool, Open Door, renaming it ‘Open Dawe’, (kudos for the play on words) to allow for messages to be sent confidentially directly to their Managing Director, Simon Dawe.
“We renamed “Open Door” to “Open Dawe” to reflect our value of teamwork. As part of our company value, “We are a team,” it emphasises making sure all employees feel valued, connected, and respected.
This feature is vital for encouraging further open dialogue, showing we care about our peoples opinions, acting as another mechanism to gain crucial insights into how employees are feeling and not just relying only on other periodic surveys or anecdotal feedback via team leaders, managers, and heads of departments.
Fostering an environment where feedback is valued and acted upon promotes a culture of transparency. Our employees are talking about TH March Group. We need to show we are listening and every voice counts.”
Simon Dawe, Managing Director, TH March Group
In doing so, they have promoted transparency amongst the organisation and empowered employees to voice concerns and suggestions directly to the leadership team.
“Our Open Dawe initiative where staff can confidentially contact our Managing Director directly, has proved extremely useful and we are seeing increasing engagement with staff making suggestions or asking questions which they may not have had the opportunity to do otherwise.”
Jo Morgan, Regional Director – HR at TH March Group
“We have been using the employee Net Promoter Score functionality since 2020 and have seen our score continually improve since 2021. Our current eNPS is +83 and we share the most recent score along with previous scores, and all comments made with colleagues. This feature of Hive is very simple to use and provides an additional to keep our finger on the pulse of the company.”
Jo Morgan, Regional Director – HR at TH March Group
A platform employees can trust
“We have been working with Hive for so long now that staff are familiar with the platform and can be assured that their feedback is important and that results will always be shared with them, and they can have an input into making changes within TH March Group if they choose to get involved.”
Jo Morgan, Regional Director – HR at TH March Group
A future of continued success with employee voice
Jo believes that happy employees are at the core of a successful company and TH March Group will continue to engage, support and develop their staff so that they are able to provide the best possible service to their clients.
“Giving colleagues a voice is key in maintaining engagement and is something we are very proud of at TH March Group. Our low staff turnover as well as length of service is evidence of that. Staff tend to remain with the Company for many years and our clients often comment that the continuity of service that established staff provide gives TH March Group the edge.”
Who is TH March Group?
TH March Group is a well-established insurance broker with a rich history dating back to 1887. Specialising in insurance for the jewellery trade, they provide tailored coverage solutions to a wide range of clients, including jewellers, goldsmiths, and watchmakers. Beyond their niche market, TH March Group offers a comprehensive suite of insurance services to individuals and businesses, ensuring protection and peace of mind. With a commitment to exceptional customer service and deep industry expertise, they have become a trusted name in both the jewellery sector and the broader insurance market.
