Benchmarking
The Employee Engagement Benchmarks Q3 2023
Gain valuable insights for measuring your team’s engagement levels, drivers, and eNPS trends with our benchmark data – collated from over 500,000 employee responses from various industries and organisations.
This data is from July to September 2023 (Q3 2023).
Engagement Index
Hive’s Engagement Index is made up of the responses to 3 core questions measuring Pride, Advocacy and Loyalty across an organisation (measured on a scale of 0 to 10).
Compare your organisation’s Engagement Index against the benchmark to get a snapshot of how your employees are feeling.
Not sure what your score is? We can help.
Our data on the Engagement Index shows a stable score, remaining at 6.8 for Q3 2023.
The loyalty and pride metrics have seen no changes from Q3 2023 VS Q2 2023. This indicates that there has been a consistent level of loyalty and pride among employees during this period, suggesting a stable and positive organisational culture and work environment. It may also imply that any initiatives or efforts aimed at enhancing loyalty and pride may need adjusting for greater impact in the upcoming quarters.
Advocacy experienced a minor drop in Q3 from 6.9 to 6.8, suggesting that there may be areas requiring attention or improvement in advocacy efforts. It could be beneficial for organisations to assess the specific factors contributing to this decline and implement targeted strategies to boost advocacy in the upcoming quarters.
Top 5 engagement themes to emerge from Q3
1. Inclusion & Belonging
2. Growth & Development
3. Leadership Behaviours
4. Autonomy & Empowerment of Meaningful Work
5. Confidence, Motivation and Communication
Top 5 engagement themes to emerge from Q3
1. Inclusion & Belonging
2. Growth & Development
3. Leadership Behaviours
4. Autonomy & Empowerment of Meaningful Work
5. Confidence, Motivation and Communication Meaningful Work
Top 5 engagement themes to emerge from Q4 :
Relationships
Driver of engagement in 50% of all engagement reports
Confidence, Motivation and Communication (Strategic Direction)
Drivers of engagement in 41% of all engagement reports
Well-being and Balance and Inclusion and Belonging
Drivers of engagement in 38% of all engagement reports
Leadership Behaviours
Driver of engagement in 31% of all engagement reports
Autonomy and Empowerment of Meaningful Work
Drivers of engagement in 28% of all engagement reports
employee Net Promoter Score (eNPS)
July - September 2023
(Q3 2023)
employee Net Promoter Score (eNPS) is an internationally recognised measure of engagement using the question ‘How likely are you to recommend our organisation as a good place to work?’ with detractors, passives and promoters. A positive score means an organisation has more advocates (promoters) than it does detractors. It is measured on a -100 to +100 scale.
Our benchmark data for eNPS has seen a significant increase for Q3 with a 12pt rise VS Q2. This indicates that organisations on the whole are taking steps to create a more positive and engaging work experiences for their employees. Whilst scores vary depending on industry, the biggest notable increase comes from the professional services industry. Going from 12 in the 12 months ending August, to 33 in the 12 months ending in September.
Further analysis from our People Science team
Throughout Q3 numerous free-text questions have been asked to employees so that organisations can deep dive into employees’ thoughts, feelings and opinions surrounding specific topic areas. Of the range of questions asked, the most popular question categories were Profound Impact, Improvements and Challenges.
In your opinion, what’s the one thing we could do to improve the employee experience across the business?
Popular Outcomes:
- Internal communication
- Decision making
- Workload and demands
- Alignment of teams/departments
What are the things we are doing really well here?
Popular Outcomes:
- Work-culture
- Reward and recognition
- Flexible working
- Communication of organisational strategy
What challenges are you facing at the moment in your role as a trainer?
Popular Outcomes:
- Work-life balance
- Uncertainty of future direction
- Recognition
- Communication
Keep your finger on the pulse
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Please tell us how you think we could improve the employee experience
Common themes:
- Reward and Recognition
- Relationships
- Communication
- Work Environment/Culture
